General Terms of Use
These terms and conditions govern the use of the NATYF.COM website. This website is owned and operated by NATYF INC. By using this website, you indicate that you have read and understood these terms of use and agree to abide by them at all times.
Intellectual property
All content published and made available on this site is the property of NATYF INC and its creators. This includes, but is not limited to, images, text, videos, logos, documents, downloadable files, and anything else that contributes to the composition of this site.
Age restrictions
The minimum age to use this site is 13. Users confirm that by using our site, they are over 13 years old. We accept no responsibility for any false declarations regarding age.
Acceptable use
As a user, you agree to use our site lawfully and not to use this site for any unlawful purposes, including:
- Harassing or mistreating other users of the site
- Violating the rights of other site users
- Violating the intellectual property rights of the site owners or any third party to the site
- Hacking another user's site account
- To act in any way that could be considered fraudulent
- Participating in any illegal activity on the site
If we believe you are using this site illegally or in violation of the acceptable use terms above, we reserve the right to limit, suspend, or terminate your access to this site. We also reserve the right to take any legal action necessary to prevent you from accessing our site.
Accounts
When you create an account on our site, you agree to the following:
- You are solely responsible for your account and for the security and confidentiality of your account, including passwords or sensitive information associated with that account.
- All personal information you provide to us through your account is current, accurate and truthful, and you agree to update it if it changes.
- We reserve the right to suspend or terminate your account if you use our site illegally or in violation of acceptable use terms.
Sale of goods and services
This document governs the sale of services made available on our site.
The services we offer include:
- Unlimited streaming
- Live television
- Video on Demand (VOD)
- Premium subscriptions offering exclusive access to certain content
The services related to this document are those displayed on our website at the time you access it. All information, descriptions, or images we provide about our services are described and presented as accurately as possible. However, we are not legally bound by this information, descriptions, or images, as we cannot guarantee the accuracy of every product or service we offer. You agree to purchase these services at your own risk.
Payments
We accept the following payment methods on this site:
- PayPal
- Credit card
- Debit card
- Payments via mobile applications (e.g. Apple Pay, Google Pay)
When you provide us with your payment information, you confirm that you have authorized the use of and access to the payment method you have chosen. By providing us with your payment details, you authorize us to charge the amount due to that payment method.
If we believe that your payment has violated any law or one of our terms of use, we reserve the right to cancel your transaction.
Services & Subscriptions
The services will be billed in full at the time the service is ordered.
All our recurring subscriptions will be automatically billed and renewed until we receive notice from you to cancel the subscription.
Cancellation and refund policy
If you wish to cancel your subscription, you must make the request via your personal space by following the steps indicated in the "Subscriptions" section.
To cancel your subscriptions, please follow these steps:
- Log in to your user account.
- Access the "Subscriptions" section of your profile.
- Select the subscription you wish to cancel and click "Cancel".
If you cancel your subscription before your billing period is over, you will be able to use the services until the end of the current billing period. The cancellation will take effect at the end of the current billing period.
Refunds:
NATYF INC does not offer retroactive refunds for past subscription periods. However, in exceptional circumstances, only the last billed month may be refunded, provided the request is made within 10 days of the start of the relevant period. Refund requests must be sent by email to contact@natyf.com, specifying the email address associated with the account and the reason for the request. NATYF INC reserves the right to refuse a refund if significant service usage has been detected during the relevant period. No refunds will be granted for: free or promotional trial periods, cancellations made after the eligible period, or temporary service interruptions beyond our control.
Clause regarding subscription via a third party: If you subscribed to Natyf TV through a third party (e.g., Apple, Google, a telecom provider), all subscription management, including cancellation and refund requests, must be handled directly with that third party. Refund conditions may differ and are subject to the policies of the relevant provider.
Clause regarding the processing of refunds: If approved, the refund processing may take up to 10 business days, depending on bank processing times or the processing time of the payment platform used. NATYF INC is not responsible for delays caused by third parties.
Anti-abuse clause: NATYF INC reserves the right to refuse a refund in the event of abusive, repeated or fraudulent use of the cancellation policy or the platform content.
Using the streaming service
By using our streaming service, you agree to the following conditions:
- The content available on our site is for personal, non-commercial use only. Any public distribution or unauthorized reproduction is strictly prohibited.
- You must not circumvent, disable or otherwise interfere with the site's security features or any functionality that prevents or restricts the use or copying of any content.
- Streaming quality may vary depending on the device used and available bandwidth. NATYF INC does not guarantee continuous or uninterrupted streaming quality.
Limitation of liability
NATYF INC or any of its employees will not be held liable for any problems arising from this site. However, NATYF INC and its employees will not be held liable for any problems arising from any improper use of this site.
Compensation
As a user, you hereby indemnify NATYF INC against any liability, cost, cause of action, damage or expense arising out of your use of this site or your breach of any of the provisions set forth herein.
Modifications
We reserve the right to modify, add to, or delete these terms of use at any time. Any changes will be posted on this page with an update date. It is your responsibility to check this page regularly to stay informed of any changes.
Contact
Natyf INC.
Address: 4824 Côte-des-Neiges Road, Suite 203, Montreal, QC H3V 1G4
Email: contact@natyf.com
Last updated: June 20, 2025